Privacy Policy rmcuci —
Your Information Is Always Protected

This Privacy Policy is published by rmcuci and applies to all members, prospective members, and visitors using our online gaming platform at rmcuci.onl. We understand that privacy is a deeply personal matter, and we want you to know that protecting your personal data is one of the highest priorities in our day-to-day operations.

By using the rmcuci platform, you agree to the data collection and usage practices described in this document. Please read it carefully and contact our support team if you have any questions.

1Introduction

Rmcuci operates as an online gaming platform offering a wide range of digital entertainment categories to players in Malaysia. To run these operations, we need to collect and process certain personal data to ensure our services are safe, fair, and efficient.

We recognise that your personal data belongs entirely to you. rmcuci acts only as a data trustee and will always ensure it is processed in a responsible, transparent manner that respects your privacy rights as an individual.

2Data We Collect

Rmcuci collects two main categories of data — data you provide directly, and data collected automatically when you use our platform.

Data Category	Example Information	Requirements
Personal Identity	Full name, date of birth, IC/passport number	Mandatory (KYC)
Contact Information	Email address, phone number, residential address	Mandatory
Financial Data	Bank account number, eWallet details, transaction records	Mandatory
Technical Data	IP address, device type, web browser, operating system	Automatic
Usage Data	Game records, betting history, session duration	Automatic
Communication Data	Customer support conversation records	Interaction-based

3How We Collect Data

Your personal data is collected through the following key channels:

• Account registration — Information you provide when registering as a new rmcuci member.
• KYC Process — Identity documents and proof of address submitted for identity verification.
• Platform activity — Data automatically generated when you play, make a deposit, or carry out a withdrawal.
• Support Communications — Information you share when contacting our customer support team via live chat or email.
• Cookie technology — Session data and preferences collected through cookies and similar web tracking technologies.
• Mobile devices — Technical data collected through the rmcuci mobile app when you grant the necessary permissions.

4Purpose of Data Use

Rmcuci uses your personal data solely for legitimate, clearly defined purposes. The key purposes for which your data is used are as follows:

• Account management — To create, maintain, and protect your member account.
• Transaction processing — To process deposits, withdrawals, and all other financial transactions accurately and securely.
• KYC & AML Compliance — To fulfil Know Your Customer and anti-money laundering requirements as mandated by the relevant authorities.
• Platform security — To detect, investigate, and prevent fraud, hacking, and system abuse.
• Service improvement — To analyse usage patterns and improve the overall user experience.
• Marketing communications — To send relevant promotional offers and bonus information, only if you have opted in to receive them.
• Customer support — To resolve enquiries, complaints, and support requests more efficiently.

5Data Sharing

Rmcuci does not sell or disclose your personal data to third parties except in the following circumstances:

• Service providers — Technical partners and payment providers who assist us in operating the platform, subject to strict confidentiality agreements.
• Legal requirements — When required by a court, government authority, or law enforcement agency pursuant to lawful procedures.
• Fraud prevention — To integrated fraud prevention agencies to protect the platform and all members from unlawful activity.
• Business transfers — In the event of a merger, acquisition, or asset transfer, data may be transferred to a successor entity subject to an equivalent privacy policy.

In all data sharing cases, rmcuci ensures that recipients comply with data protection standards equal to or higher than those we apply ourselves.

6Data Security

Protecting your data from unauthorized access, loss, or misuse is a responsibility we take very seriously. rmcuci implements comprehensive technical and organizational security measures, including:

• 256-bit SSL/TLS encryption for all data communications between servers and users.
• Two-factor authentication (2FA) for member account access and internal systems.
• Regular security audits conducted by our internal cybersecurity team and independent experts.
• Role-based access control (RBAC) — only authorised personnel may access sensitive member data.
• Intrusion detection system (IDS) running 24 hours a day, 7 days a week.
• Regularly encrypted data backups to ensure service continuity.

While we implement all reasonable security measures, no system can guarantee absolute security. You are also responsible for keeping your own account password confidential.

7Data Retention Period

Rmcuci retains your personal data only for as long as necessary to fulfil the stated purposes, or as required by applicable law. Our general data retention guidelines are as follows:

• Active account data — Retained for the duration your account is active, plus 5 years after account closure for legal compliance purposes.
• Financial transaction records — Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• Support communication records — Retained for 3 years from the date of last interaction.
• Technical log data — Retained for 12 months for security and troubleshooting purposes.

Once the retention period expires, data will be securely deleted or anonymized in accordance with established data disposal procedures.

8Your Rights

As a data subject, you have the following rights under Malaysia's Personal Data Protection Act 2010 and rmcuci's internal policies:

To exercise any of the above rights, please contact our data protection team via live chat or email. We will process your request within 30 days of receipt, in accordance with legal requirements.

9Cookies & Tracking

Rmcuci uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies — Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies — Collects anonymised data on how users interact with the platform to help us improve performance.
• Functional Cookies — Stores your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies — Used to understand aggregate traffic patterns and user behaviour for product improvement purposes.

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the platform features you can access.

10Third-Party Links

The rmcuci platform may contain links to third-party websites or services such as payment providers or game providers. This Privacy Policy does not apply to those third-party websites or services.

Rmcuci is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any third-party website you visit via links from our platform before providing any personal information.

11Policy Changes

Rmcuci reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements to our services.

Any material changes will be communicated to you via a prominent notice on the platform's home page or by email to your registered address at least 14 days before the changes take effect. Your continued use of the platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy.

12Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat — Available 24/7 directly on the rmcuci platform for immediate responses.
• Email — Send your enquiry to [email protected] and we will respond within 3 business days.

We are committed to resolving all privacy-related inquiries and complaints in a fair, transparent, and timely manner. Your satisfaction and trust are the foundation of the long-term relationship we value with every rmcuci member.